We
know all managers aren’t created equal — yet we treat them as if they are.
Don’t think we do? Look at how we deliver performance management training. We
pretend that one size fits all. Wouldn’t it make more sense to match
training and development to specific abilities?
Here are snapshots of three types of managers who have vastly
different training needs — along with practical training suggestions matched to
their particular needs.
The Naturals & Near Greats
How to Spot: Everyone knows
a natural when they meet one. Enough said. The Near Greats are the ones you
catch reading the Harvard Business Review. Both kinds are rare and invaluable
individuals. Either they just get it intuitively — or they pride themselves on
figuring it out.
Suggestions: Why not
unleash the talents of these masters of employee motivation? Go crazy.
Instead of requiring these superstars to give annual reviews, simply encourage
them to continue using the alternative methods they’ve honed — which have
already proven to get superior results.
The Clueless
How to Spot: Clueless is a harsh but accurate label for 1) Non- conversational English speakers and 2) Socially-challenged managers. Both have distinct problems but they share one common trait—disastrous results. Some make stellar individual contributions but their expertise doesn’t transfer to people who work with them.
· Language-challenged managers star in the Silicon Valley version
of “The Emperor’s New Clothes.” Everyone simply ignores the language
barrier.
· Socially challenged managers typically can’t read social cues.
This kind of person isn’t hardwired to understand team dynamics or individual
motivation.
Suggestions: This
special group cries out for individual, one-on-one performance training. It’s a
glorious day for the company when these challenged managers “get it” through
individually nuanced preparation for the job.
The Scoffers
How to Spot: Scoffers
resist making any improvements in their methods. They refuse to acknowledge that
quality management is a job requirement. This type won’t even admit,
for example, that positive reinforcement is a proven management technique.
Suggestions: I would tell this group that developing and applying management
skill is a condition of employment for managers. Then I would start a special
program — called “The Door”— for managers who won’t do the job.